Mzansi Happy Island

As a rule, Mzansi Theme Park DOES NOT give refunds on the ticket(s). 

If you have purchased a ticket (online or on-site) and have not redeemed it as yet, you may change the date of your visit at no additional cost within 30 days by emailing us at [email protected] or calling our Customer Care Centre at +27 (010) 600 3333. 

• ON-SITE & ONLINE TICKET SALES
  The sale of tickets is subject to availability. STRICTLY NO REFUND.
  In cases where prices are subject to change, prior notice hereto will be announced within the business day. 
  
  

  In line with the Consumer Protection Act (Act 68 of 2008), Mzansi Theme Park does not issue refunds.

  
  

  However, if your visit is affected by unforeseen circumstances beyond our control,

  
  

  such as load-shedding or rain before 11am, you will receive a complimentary replacement ticket to return on another day.

  
  

  These tickets are valid until the end of the current season

  
  


• EXCLUSION OF LIABILITY 
  Mzansi Theme Park shall not be liable for any injury and loss suffered by visitors due to their own negligence, or harmful behaviour on their part or for any reason whatsoever.  


• DAMAGE AND LOSS OF PROPERTY
  Mzansi Theme Park shall not be liable for any loss or damage to property through theft, fire, collisions of cars in the parking area, or any reason whatsoever. 
  ALL VEHICLES ARE PARKED AT THE OWNERS’ RISK. 
  Please ensure all personal belongings are safely kept because Mzansi Theme Park shall not be responsible for any loss or damage. You may use our safe lockers for the safekeeping of your belongings. 


• PARENT(S)/ GUARDIAN RESPONSIBILITY
  Parent(s) and/or guardian(s) must make sure that children do not stray into pools unattended. It is the responsibility of parents to ensure that their children are able to swim or participate in any water activities.  


• FOOD AND BEVERAGES
  As a general rule, no food and/or beverages should be brought into the park. However, management has the choice to indicate otherwise in certain instances (For example, Picnic Days and other promotional events.)

Please note that the following is prohibited:

•  No alcoholic beverages allowed


•  No glass allowed


•  No open fire or no braai allowed


•  No pets allowed


•  No hubbly allowed


•  No harmful/sharp objects or firearms allowed

There are restaurants available onsite. 

For specific information, please contact [email protected] or Follow Our Facebook page for news and updates..

Please do not hesitate to contact us should you require further assistance.